This ‘Terms of Use’ is formulated and published pursuant to the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that requires the publication of Terms of Use and Privacy Policy for access or usage of a website. This Terms of Use agreement (the "Agreement") governs your use of this website www.onco.com as well as email communications received on info@onco.com, team@onco.com and help@onco.com and text messages received on 79965 79965 and +91 88844 55789 (collectively, the "Platform"). The Platform is owned and operated by Netdox Health Private Limited, a private limited company registered under the provisions of the [Indian] Companies Act 2013 having its registered office at No. 11, 80 Feet Main Road, New Friends Colony, Koramangala, Bengaluru, India – 560 034 (the “Company”). The Company reserves the right to modify the terms contained in this Agreement at any time by posting such modifications on the Website.

The modified Agreement would be effective from the date of modification that is posted by the Company on the Website. If you do not agree to any term that is contained in this Agreement, please immediately cease your use of the Platform.

“You” or the “User” in this Agreement refers to any person who uses a Platform.


Terms of Offer. The Platform builds and operates a centralized network of various specialists, experts and service providers in the field of oncology for providing healthcare services and support to cancer patients (the “Patients”; the “Services”).

Proprietary Rights. The Company has proprietary rights in the Platform and you may not copy or reproduce the Platform or any of its components in any manner. The Company also has rights to all trademarks and trade dress and specific layouts of every page of the Website, including calls to action, text placement, images and other information.

Taxes. You shall be responsible for the payment of any tax that accrues to you under applicable law as a result of your use of the Platform.


The Services provided by the Platform are available to any person over the age of eighteen (18) years who registers on the Platform in the manner provided herein. Persons below the age of eighteen (18) shall not be entitled to use the Platform or the Services, unless such use is through the User account of a parent or legal guardian.

The nature of the Services shall be divided into the two (2) following categories:

  1. “Onco Connect” - connects Users to oncologists as well as medical service providers within the geographical area of his/her preference (the “Onco Connect Services”); and
  2. “Second Opinion” – connects Users to the network of expert oncologists that is built and maintained by the Company and facilitates the issuance of a secondary medical opinion by such oncologists on the recommended treatment for a Patient (the “Second Opinion Services”); and


Under this Service, a User may book an appointment on the Platform and share the Patient’s medical reports on the Platform in the manner set out therein. Upon receipt of the reports, the Company’s team of experts would review the reports and issue an assessment with the list of oncologists and / or other specialized service providers such as treatment centers, clinics, hospitals, diagnostic labs etc. that the User may connect within the geographical area chosen by him/her to obtain the requisite medical support services.

This Service is provided by the Company free of cost, and is sought to be completed within 24 hours from when the User submits the requisite medical reports on the Platform.


Under this Service, specialized oncologists registered on the Company’s network provide written secondary medical opinions to Patients based on the medical / treatment reports and information that is submitted by them on the Platform.

This is a paid service, and the secondary medical opinion is sought to be issued within a period of 7 working days from when the medical reports in the requisite format is submitted by a User / Patient on the Platform. The team of oncologists that issue the secondary medical opinion essentially consists of a medical oncologist, a surgical oncologist and a radiation oncologist, and may also include other experts depending on the nature of a case. One amongst the team of oncologists shall be the ‘primary’ oncologist for a case, and the others shall be the ‘secondary’ oncologists on that particular case.

The secondary medical opinion obtained via the Platform is only intended to be an ancillary opinion of a specialist, and shall not be treated as a consultation rendered by the concerned oncologist. It is not a substitute to regular treatment.


Each User registering on the Platform represents, warrants and undertakes to the Company as follows:

  1. That all information that has been uploaded by the User on the Platform is true, complete and accurate;
  2. Each User agrees and acknowledges that the Company is only a platform that facilitates and assists the Users to connect to world-class oncologists and specialist oncology service providers registered on the Platform and that the Company itself is not an expert on the provision of medical or healthcare services of any type;
  3. You agree that the Company shall not be liable in any manner for any interaction or consultation that you may have with a Platform registered oncologist or service provider outside of or independent of the Platform;
  4. You agree and acknowledge that the secondary medical opinion obtained by you via the Platform shall be treated only as a secondary or ancillary opinion of a medical practitioner and shall not be treated as a consultation rendered by the concerned oncologist. In no event shall the Medical Opinion substitute the primary consultation and treatment that is being obtained by a Patient;
  5. The information provided by an oncologist and displayed on the Platform relating to the practice areas of the oncologist, expertise, educational qualifications etc. are preliminarily reviewed and vetted by the Company, but the Company shall not be liable in any manner be responsible for any inaccuracy with respect to such information;
  6. The oncologists providing Services on the platform do not have the benefit of information that would be obtained by examining a Patient in person and observing his / her physical condition. You agree that you choose to use the Services while acknowledging this limitation;
  7. The Company does not endorse or recommend the engagement of any particular oncologist or service provider listed on the Platform, and a Patient shall engage with an oncologist or a service provider at the Patient's own risk and volition;
  8. You acknowledge that the Company onboards doctors on its portal based on information provided by them about their qualifications and credentials and the Company cannot and does not vouch for the authenticity of the expertise claimed by them. Though the Company makes all efforts to validate the said claims, you shall confirm the credentials of the doctors before starting any treatment with them and if you that consult any such doctor, you do so out of your own will and at your own liability;
  9. The Company shall not be responsible for any wrong advice or medication or the quality of the treatment being given by an oncologist or a service provider or for any medical negligence on the part of an oncologist or a service provider.


The Platform uses third party payment gateways (namely Razor Pay and PayTM) to process the transactions made on the Platform. The Company is not liable for any failed transactions. In the event of a failed transaction, the amount (if debited from a User account) will be refunded to the User’s account as per the corresponding payment gateway’s refund policy. For Online Tumor Board opinion cases, the Company may initiate a refund corresponding to a full amount or a partial amount if the Company is unable to serve the Patient due to reasons beyond the control of the Company including the following: untimely death of the patient, incomplete data provided, unavailability of the doctors.


The User shall read and understand the Privacy Policy available at https://onco.com/privacy-policy so as to ensure that he or she has the knowledge of, (i) certain information that may be collected by the Platform; (ii) the purpose of collection and the use that such information is put to; and (iii) the entity that collects and retains the information etc.

  1. The Company is not responsible for the authenticity of the personal information or personal data that is supplied by a User on the Platform. The User shall be responsible for maintaining the confidentiality of his/her account access information and password, and the User shall be held solely liable for all usage of his/her user account and password, whether or not authorized by him/her. The User shall be obligated to intimate the Company regarding any misuse or suspected misuse of his/her user Account information.
  2. Where a User provides information that is not authentic or is incomplete, the Company may at its sole discretion discontinue providing the Services to that User by disabling his/her User Account.

Each User represents and warrants to the Company that the content uploaded by them on the Platform shall not infringe the intellectual property rights of any person.


Content; Intellectual Property; Third Party Links. In addition to providing the Services as stated above, the Platform may also offer other information related to the Services either directly or through indirectly through links to third-party websites. The Company may not be the sole owner of all the information that is made available on the Platform. The proprietary rights to all information that is created by the Company and made available on the Platform shall belong to the Company alone. Unauthorized use of any content or material that is available on the Platform may violate intellectual property rights of other parties. You shall use the content on this Platform only for personal, non-commercial use. Any links to third-party websites that are provided on the Platform are for convenience and does not amount to the Company being responsible, in any manner, for such third party websites and their content. You may use such third party content at your own risk.

The Platform shall not be used by you for any illegal or unlawful purpose. Your use of the Platform shall be in compliance with all applicable laws and regulations. You shall not interfere or hinder the use of the Platform by other Users or Users, and you shall not engage in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication.

By using this Platform, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Platform in a lawful manner. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if content belonging to such third party is being used).

Please note that the Company is only an “intermediary” as defined in Section 2(w) of the Information Technology Act, 2000 and can only control the information and content posted by itself on the Platform. The Company does not have the ability to control User/User-generated content on the Platform. You are solely responsible for your interactions with other Users/Users and any content you post. The Company may monitor interactions between Users and remove any content from the Platform that it considers objectionable or inappropriate.


You not host, display, upload, modify, publish, transmit, update or share any information that:

  1. belongs to another person and to which you do not have any proprietary right;
  2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harm minors in any way;
  4. infringes any patent, trademark, copyright or other proprietary rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  7. impersonates another person;
  8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or
  9. Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

The Company retains the right to remove from the Platform any content that contravenes any of the above conditions.


Please note that your use of the Platform and the services shall be at your sole risk. The Company disclaims all warranties of any kind, whether express or implied, including, but not limited to non-infringement of third party rights with respect to the contents of the Platform, or any reliance upon or use of the Platform contents or the Services.


Further, the Company makes no warranty:

  1. That the content made available on the Platform is complete, updated or accurate; or
  2. That the third party information made available on the Platform or the third party links made available on the Platform are accurate, reliable or complete.


The aggregate liability of the Company to a User with respect to the Platform content and for the services provided solely by the Company, and/or for any breach of this Agreement is limited to a value of [Rupees Five Thousand Only (INR 5,000/-)]. The Company shall not be liable for any direct, indirect, incidental, special or consequential damages in connection with this Agreement. It is further clarified that the Company shall not be liable to any User with respect to any causes of action, losses or damages arising out of or in connection with:

  1. the User’s use of the Second Opinion Services;
  2. any consultation/treatment advice/course/directions undertaken by the User on the basis of any opinion provided through the Second Opinion Services;
  3. any advice/consultations/directions received by a User off the Platform;
  4. a User’s use of services obtained from a doctor, oncologist, medical professional, hospital, diagnostic laboratory/centre facilitated through the Platform; or
  5. the User’s use of the Onco Connect Services.

You shall indemnify, defend and hold harmless the Company as well as each of its representatives, employees, contractors, agents, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses in relation to all claims arising out of (a) a breach of the obligations undertaken by you under the terms of this Agreement; (b) use or misuse by you of the Platform content; (c) breach of any intellectual property or other proprietary rights of any person or entity; or (d) the inaccuracy or incompleteness of any information or data you supplied on the Platform

If and when so required, the Company may seek written assurances from you regarding your undertaking to indemnify the Company, and your failure to provide such assurances would amount to a material breach of this Agreement. The Company may participate in any legal proceedings where you are defending a third party claim related to your use of any of the Platform. You shall notify the Company of any third party legal proceeding that is initiated in relation to the Platform or the Services, to which legal proceeding you are a party.


Please refer to the Platform Privacy Policy at https://onco.com/privacy-policy incorporated by reference herein, for information on the policy of the Company with respect to personal and sensitive information that is provided by the Users to the Platform.


If you have any questions or grievances regarding the Platform, or the contents thereof, you may reach out to the Grievance officer of the Company’s customer support at info@onco.com (the “Grievance Officer”). The Grievance Officer shall address any complaint or grievance that is raised by a User within a period of one (1) month from when it is raised


Although the Platform may be accessible worldwide, the Company makes no representation that materials on the Platform are appropriate or available for use in locations outside India or that the Platform complies with the laws that are applicable in any jurisdiction that is outside India. Accessing the Platform from territories where the content of the Platform and/or the provision of the Services is deemed illegal is prohibited. Users accessing the Platform from locations outside India do so at their own risk and are responsible for compliance with local laws that are applicable to them. Any offer for any Service, and/or information made in connection with the Platform is void where prohibited.

XIV. Terms & Conditions for Wallet Cashback for Payments on Onco Cancer Care app

  1. This discount is paid by Onco.com, in the form of a cashback to the patient's Onco Wallet, in 7 working days.
  2. Patient/caregiver has to give onco.com reference during hospital registration.
  3. Cashback is applicable only if the service is self-financed (Not applicable on credit payments such as state/central schemes, Public/Private Insurances )
  4. Cashback is not applicable for patients already receiving treatment in the partner hospital before the launch of this offer or registered with the hospital before availing of the service through onco.com
  5. Cashback is only applicable when a consultation appointment is booked through onco.com.
  6. The offer is available only for Indian patients.
  7. It is mandatory to notify your onco.com care manager before the initiation of treatment/procedure/admission to avail the Cashback
  8. Cashback will be 2% or 5000 (whichever is lesser) for hospital procedures, 2% or 500(whichever is lesser) for Lab Diagnostic, Hospital Diagnostic, and 10% or 500(whichever is lesser) for Hospital Consultation Services
  9. The name and contact number of the patient and caregiver provided to onco.com should match with the information provided at the hospital during the registration.
  10. For the purpose of validation, it is compulsory to share a complete and clearly scanned copy of hospital treatment bills to avail the cashback, and this cashback will only be applicable on the final treatment bill.
  11. The Cashback offer is open for a limited period only and the company reserves the right to withdraw the cashback offer at any point without any notice.
  12. Any dispute that may arise in connection with this offer would be subject to the exclusive jurisdiction of courts located in Bangalore
XV. Terms & Conditions for Subscription

  1. User to avail the following cashback on availing subscription
    1. 3 Months - Rs 500 cashback
    2. 12 Months - Rs 2000 cashback
  2. Subscription discount is not applicable on existing / ongoing services that are being availed by a patient/user.
  3. To avail benefits of the subscription model, patients must make online payments only.
  4. The Caregiver / Patient has to incur the Registration fees at the hospital, as and when applicable, and the same will not be borne by Onco in part or in full.
  5. To avail these benefits, patient cannot be an existing patient in the referral hospital.
  6. For onco connect consults:
    1. Pay Online - Maximum discount provided by Onco is capped at Rs.2500 for a “Free” doctor consultation, thereafter the caregiver/ patient must pay additional charges as applicable.
    2. Pay at Hospital -
      1. The caregiver can make a payment at the hospital for consultation. But such caregiver / patient would be eligible for a Cashback capped at Rs.2500 for a “Free” doctor consultation as applicable.
      2. To the aforesaid process shall be handled offline by the respective onco team. Cashback is provided by Onco to the caregiver / patient.
  7. When the caregiver / patient is availing a free call onco (audio) service.
    1. Inhouse doctors - Free
    2. External doctors - Maximum discount capped at Rs.2500 for a “Free” doctor consultation which will be provided by internal onco teams.
  8. For “Medicine” purchase services provided by Onco, discounts (Offline) may vary from case to case based on existing margins available with suppliers.
  9. In case of procedures, Cashback is applicable on the final bill as provided by the hospital. These cashbacks are available only for out of pocket payments by the patient/caregiver. They are case to case basis based on insurance etc.
  10. Onco reserves the rights to amend the aforesaid conditions anytime as it deems fit, by publishing the revised conditions on its website.

Force Majeure. The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform.

Entire Agreement. This Agreement along with the Privacy Policy comprises the entire agreement between you and the Company with respect to the use of the Platform.

No Waiver. A delay or failure by the Company to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.

Notices: All notices given to you by the Company or by you to the Company shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid internationally-recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:

Notice to the Company:
Netdox Health Private Limited
No. 11, 80 Feet Main Road, New Friends Colony, Koramangala, Bengaluru, India – 560 034

Notice to User:
At the email address provided by you at the time of registration on the Platform.

Governing Law; Jurisdiction. This Agreement is governed by the provisions of Indian law, including but not limited to the following:

  1. the Indian Contract Act, 1872;
  2. the (Indian) Information Technology Act, 2000;
  3. the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and
  4. the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011.

This Platform originates from the State of Karnataka in India. This Agreement will be governed by the laws that are applicable in the State of Karnataka. By using this Platform, you consent to the jurisdiction and venue of the courts located in Karnataka, India in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement.

Termination. The Company may terminate your access to the Platform without any notice to you if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement.

All calls made to and from the representatives of the Company to a User or his / her representative shall be recorded by the Company for quality, training and internal record purposes.

I, as a subscriber/ user of the services offered through the web portal Onco.com, do hereby expressly authorize Onco.com & Netdox Health Private Limited and any of their business associates to call/ SMS my/our registered phone numbers (as provided by me/us to Onco.com). I hereby expressly state that such authorization shall override the national Do-Not-Disturb Registry ("DND"), even if the phone numbers in question are registered under DND list of national consumer preference registry ( NCPR/NDNC).

The Company does not offer its services to any persons based out of the European Union;
(i) That by accepting the Company’s ‘Terms and Conditions’/signing up on the Onco Platform/availing any other services from the Company, the user confirms that he/she is neither based out/resident of the European Union, nor is the user accessing the Company’s website from the European Union.'

I/we also undertake that I/we will not make any complaints to NDNC for any calls received from Onco.com services/ products, and shall indemnify Onco.com and any of its business associates for having engaged in any such practice.

I realize, acknowledge and expressly authorize Onco.com to make the initial communication (via Call / SMS / E-mail/WhatsApp) for the purposes of confirmation of my credentials provided by me. I hereby authorize Onco.com and its business associates to continue contacting me via any of the modes of communication listed above, till such time as I expressly opt-out / unsubscribe from the service offered by Onco.com. Till such time, Onco.com and its business associates shall have all rights to continue communicating with me and I shall completely indemnify them against any liability that may arise as a result of such authorization to communicate. Such indemnification shall extend to court cases and suits and all lawyer/advocate fees, even if the dispute is never subjected to judicial scrutiny.

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